Awards and Recognition
Osceola Regional Health Center employees lead the way in our organization’s mission, and are regularly recognized at the organizational, community, and national levels for providing servant-hearted, quality, and impactful care.
Below are just a few of the honors we have received in recent years.
Awards & Recognition
Osceola Regional Health Center has embarked on a journey to be the Provider and Employer of Choice through our Service Excellence Initiative. This initiative engages front-line staff to teach service excellence to their co-workers through our Service Excellence Advisor Program (SEA) and empowers them to make changes that benefit their workflows and our patients through our DOIT Project (Departmentally Organized Improvement Tactics) program.
Second Year SEA’s serve the organization through their role as Ambassadors. Leaders receive education on communication, conflict resolution, trust, employee engagement and many other topics. Leaders work together across the organization to identify processes that can be improved and to make those changes through our OASIS (Organizationally Advanced Service Improvement Systems) Team projects. We have an Implementation Coordinator who implements this program with direction from our Service Excellence Committee which is made up of members of our staff.
In 2022, ORHC staff were recognized at the National Conference in the following categories:
- Hospital Provider of Choice: Osceola Regional Health Center
- Service Excellence Advisor Team: Jessica Loerts, Tiffany Mandelkow, Lindsey Williams, Kandice Alford
- Empowering CNO/DON: Wendy Marco
- Service Excellence Advisor First Year: Barbara Schaff
- Service Excellence Ambassador: Amy Glade
- Service Excellence Council: Sarah Loerts, Emily VanKekerix, JoAnn Pranger, Darla Linquist, Ben Davis, Susan Kruger, Danielle Onken, Nga Thiel, Dawn Myers, Kathy Winter, Donna Bootsma, Jessi Bosma
Breakthrough Patient Experience & Patient Satisfaction (HCAHPS)
- Emerald - Achieved greater than the Comparative Database Top Box Score
- Ruby - Achieved at least 5 percentage points higher than the Comparative Database Top Box Score
- Diamond - Achieved at least 10 percentage points higher than the Comparative Database Top Box Score
In 2021, ORHC staff were recognized at the National Conference as Pinnacle Achievers in the following categories:
- Inspiring CEO/President: Ben Davis
- Service Excellence Advisor Team: Kyle Ingwersen (DPT), Jodi Van Westen (CNA), Amanda Reese (ST)
- OASIS Team: Lorrie Reed, Allynn Jacobsma, Nathan Peters, Darla Linquist
- Service Excellence Council: Kathy Winter, Emily Van Kekerix, Kelli Vande Berg, Sarah Loerts, Danielle Onken, Kristi Neuenschwander, Dawn Meyer, Nga Lam, Donna Bootsma, Donna Kleinwolterink, Ben Davis
- Service Excellence Ambassador: Jacquelyn Kannegieter
- Implementation Coordinator: Kathleen Winter
Breakthrough Patient Experience (HCAHPS)
- Diamond Status for top achievement in HCAHPS data
- Silver status for top box score in HCAHPS categories
- Bronze status for top box score in HCAHPS categories
We welcome your feedback regarding your recent stay and would love to celebrate those who positively impacted your experience. Please take a moment to thank your healthcare team.
Osceola Regional Health Center facilitates a monthly award to recognize nurses who provide exceptional care.
The honor, called the DAISY Award, is part of a nationwide effort to recognize the skill, care and compassion of nurses. It was started by a foundation formed by the family of J. Patrick Barnes, who died at age 33 of complications of idiopathic thrombocytopenic purpura. His family created The DAISY Award for Extraordinary Nurses in 2001 to say thank you to nurses around the country, as they believe they are truly “unsung heroes.”
Nominations open to any nurse employed by Osceola Regional Health Center.
Each month, in numerous hospitals and medical facilities around the country, nurses are nominated by their nurse administrators, peers, physicians, patients and families. With the honor, the nominated nurse will receive:
- A certificate, proclaiming her or him an “Extraordinary Nurse.”
- A DAISY Award pin.
- A unique, hand-carved Shona stone sculpture entitled “A Healer’s Touch.”
Nomination forms can be submitted to Jessi Meyer, Nurse Manager and DAISY coordinator at firstname.lastname@example.org.
Stacked against hundreds of other Iowa organizations, Osceola Regional Health Center is known for our employee-rated Top Workplace 2021 award, given by The Des Moines Register – a testament to the culture we’ve dedicated years of time, thoughtfulness and attention to.
A company receives the Top Workplace honor based on the results of a third-party employee engagement survey conducted in the spring. Companies and organizations who earn high marks on the surveys are named Top Workplaces.
As part of the National Rural Health Day celebration, Osceola Regional Health Center (ORHC) announced it has been recognized with a 2022 Performance Leadership Award for excellence in Patient Perspective. Compiled by The Chartis Center for Rural Health, the Performance Leadership Awards honor top quartile performance (e.g., 75th percentile or above) among rural hospitals in Quality, Outcomes and Patient Perspective.
“I am incredibly proud of our team and their dedication to making a positive impact in the lives of the individuals we serve. It is an honor to be recognized by Chartis Center for excellence in this area. ORHC is committed to serving the community; quality care and the patient experience will continue to be our focus.” said Ben Davis, CEO of ORHC.
The Performance Leadership Awards are based on the results of the Chartis Rural Hospital Performance INDEX™, the industry’s most comprehensive and objective assessment of rural hospital performance. INDEX data is trusted and relied upon by rural hospitals, health systems with rural footprints, hospital associations and state offices of rural health across the country to measure and monitor performance across several areas impacting hospital operations and finance.
“Although the last two years have placed unprecedented pressure on the rural health safety net, the dedication to serving the community that we’re so accustomed to seeing from rural hospitals across the country hasn’t wavered,” said Michael Topchik, National Leader, The Chartis Center for Rural Health. “Let us celebrate the power of rural on National Rural Health Day and honor the facilities working tirelessly to provide access to high quality healthcare services to their communities.”
ORHC is a locally owned, 25-bed critical access health care organization located in Sibley, IA, providing inpatient, outpatient and community health services to the citizens of Osceola County and the surrounding area. It is our mission to enhance and improve the quality of life of the local population, to be the area’s premier health care service provider, and to have a positive impact on the lives of the people and community we serve.
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