Awards and Recognition

Osceola Regional Health Center has embarked on a journey to be the Provider and Employer of Choice through our Service Excellence Initiative. This initiative engages front-line staff to teach service excellence to their co-workers and empowers them to make changes that benefit their workflows and to continue to provide exceptional care to our patients.

In 2024, ORHC staff were recognized at the National Conference in the following categories:

Breakthrough Patient Experience & Patient Satisfaction (HCAHPS)

• Diamond Achievement ‘HCAHPS Response of Hospital Staff’ - (16.40% improvement)
• Diamond Achievement ‘HCAHPS Rate Hospital’ - (24.81% improvement)
• Gold Improvement ‘HCAHPS Transition of Care’  - (10.33% improvement)
• Gold Improvement ‘HCAHPS Rate Hospital’  - (23.52% improvement)
• Gold Improvement ‘HCAHPS Recommend the Hospital’  - (25.18% improvement)
• Ruby Achievement ‘HCAHPS Transition of Care’  - (11.93% improvement)
• Ruby Achievement ‘HCAHPS Recommend the Hospital’  (13.81% improvement)
• Silver Improvement ‘HCAHPS Response of Hospital Staff’  (10.24% improvement)
• Emerald Achievement ‘HCAHPS Communication with Nurses’  (8.20% improvement)
• Emerald Achievement ‘HCAHPS Communication with Doctors’  (9.48% improvement)
• Emerald Achievement ‘OASCAHPS Facility Rating’  (8.05% improvement)
• Bronze Improvement ‘HCAHPS Communication with Nurses’  (5.59% improvement)
• Bronze Improvement ‘OASCAHPS Facility Rating’   (9.70% improvement)

In 2023, ORHC staff were recognized at the National Conference in the following categories:

Pinnacle Achievers

• Motivating Administrator: Kathy Winter
• Exceptional Employee (Non-Clinical): Donna Kleinwolterink



Breakthrough Patient Experience & Patient Satisfaction (HCAHPS)

• Emerald - Achieved greater than the Comparative Database Top Box Score
• Ruby - Achieved at least 5 percentage points higher than the Comparative Database Top Box Score
• Diamond - Achieved at least 10 percentage points higher than the Comparative Database Top Box Score

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In 2022, ORHC staff were recognized at the National Conference in the following categories:

Summit Awards

• Hospital Provider of Choice: Osceola Regional Health Center
• Service Excellence Advisor Team: Jessica Loerts, Tiffany Mandelkow, Lindsey Williams, Kandice Alford


Pinnacle Achievers

• Empowering CNO/DON: Wendy Marco
• Service Excellence Advisor First Year: Barbara Schaff
• Service Excellence Ambassador: Amy Glade
• Service Excellence Council: Sarah Loerts, Emily VanKekerix, JoAnn Pranger, Darla Linquist, Ben Davis, Susan Kruger, Danielle Onken, Nga Thiel, Dawn Myers, Kathy Winter, Donna Bootsma, Jessi Bosma



Breakthrough Patient Experience & Patient Satisfaction (HCAHPS)

• Emerald - Achieved greater than the Comparative Database Top Box Score
• Ruby - Achieved at least 5 percentage points higher than the Comparative Database Top Box Score
• Diamond - Achieved at least 10 percentage points higher than the Comparative Database Top Box Score

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In 2021, ORHC staff were recognized at the National Conference as Pinnacle Achievers in the following categories:

• Inspiring CEO/President: Ben Davis
• Service Excellence Advisor Team: Kyle Ingwersen (DPT), Jodi Van Westen (CNA), Amanda Reese (ST)
• OASIS Team: Lorrie Reed, Allynn Jacobsma, Nathan Peters, Darla Linquist
• Service Excellence Council: Kathy Winter, Emily Van Kekerix, Kelli Vande Berg, Sarah Loerts, Danielle Onken, Kristi Neuenschwander, Dawn Meyer, Nga Lam, Donna Bootsma, Donna Kleinwolterink, Ben Davis
• Service Excellence Ambassador: Jacquelyn Kannegieter
• Implementation Coordinator: Kathleen Winter



Breakthrough Patient Experience (HCAHPS)

• Diamond Status for top achievement in HCAHPS data
• Silver status for top box score in HCAHPS categories
• Bronze status for top box score in HCAHPS categories

We welcome your feedback regarding your recent stay and would love to celebrate those who positively impacted your experience. Please take a moment to thank your healthcare team.

Click here submit an Employee Recognition form online.

Osceola Regional Health Center facilitates an award to recognize nurses who provide exceptional care.

Our 2022 Award Honoree was Darlene Jurgens!

The honor, called the DAISY Award, is part of a nationwide effort to recognize the skill, care and compassion of nurses. It was started by a foundation formed by the family of J. Patrick Barnes, who died at age 33 of complications of idiopathic thrombocytopenic purpura. His family created The DAISY Award for Extraordinary Nurses in 2001 to say thank you to nurses around the country, as they believe they are truly “unsung heroes.”

Nominations open to any nurse employed by Osceola Regional Health Center.

In numerous hospitals and medical facilities around the country, nurses are nominated by their nurse administrators, peers, physicians, patients and families. With the honor, the nominated nurse will receive:

• A certificate, proclaiming her or him an “Extraordinary Nurse.”
• A DAISY Award pin.
• A unique, hand-carved Shona stone sculpture entitled “A Healer’s Touch.”

Nomination forms can be submitted to Jessi Bosma, Nurse Manager and DAISY coordinator at jessi.bosma@osceolaregional.org.

Click here to submit a nomination online. 

Stacked against hundreds of other Iowa organizations, Osceola Regional Health Center is known for our employee-rated Top Workplace 2021 award, given by The Des Moines Register – a testament to the culture we’ve dedicated years of time, thoughtfulness and attention to.

A company receives the Top Workplace honor based on the results of a third-party employee engagement survey conducted in the spring. Companies and organizations who earn high marks on the surveys are named Top Workplaces.

Osceola Regional Health Center (ORHC) has been recognized for the 2024 Performance Leadership Award for excellence in Quality. This award is compiled by The Chartis Center for Rural Health, the Performance Leadership Awards honor top quartile performance (e.g., 75th percentile or above) among rural hospitals in Quality, Outcomes and Patient Perspective.

The Performance Leadership Awards are based on the results of the Chartis Rural Hospital Performance INDEX™, the industry’s most comprehensive and objective assessment of rural hospital performance. INDEX data is trusted and relied upon by rural hospitals, health systems with rural footprints, hospital associations and state offices of rural health across the country to measure and monitor performance across several areas impacting hospital operations and finance.

Past recognition:

• 2022 Performance Leadership Award for excellence in Patient Perspective.

The N'West Iowa REVIEW hosts a readers' choice awards for the Northwest Iowa region every year. This year we were ranked among the best in the following categories:

• Best Fitness Center - Osceola Regional Health Center - Winner
• Best Physical Therapist - Kyle Ingwersen - Winner
• Best Hospital - Osceola Regional Health Center - Finalist
• Best Place to work - Osceola Regional Health Center - Finalist
• Best Clinic - Avera Medical Group Sibley - Finalist
• Best Physician - Dr. Rachel Wilcinot - Finalist
• Best Mental Health Services - Osceola Regional Health Center - Finalist
• Best Nutritionist - Sheila Storbakken - Finalist
• Best Assisted Living - Heartwood Heights - Finalist
• Best Home Health Services - Osceola Community Health Services - Finalist